Shorai offers a Limited Three-Year Warranty for LFX batteries, for defects in material and/or workmanship, pertaining to sales originating within Australia.
All warranty claims for products purchased within Australia are handled directly by Lite Motorcycle Accessories. Do not contact your reseller for warranty claims.
Please do NOT return any product before Shorai has contacted you to perform some simple diagnostics. In many cases issues can be solved prior to return.
CONDITIONS NOT COVERED
+ Applications Not listed on the Shorai website product finder such as: Custom V-Twin Bikes, Aircraft, Automotive, Total Loss (no alternator), Motive power (LFX as power source).
+ Over-voltage charging, or other error by charger or user setting of charger.
+ Use in excess of cranking (CCA) specifications
+ Short circuit of main terminals or BMS port
+ Improper connections to the 5-pin BMS port
+ Over-discharge (i.e. resting voltage allowed to fall below 12.8V/6.4V for Lfx 12V/6V types)
+ Physical Damage to the pack occurring after purchase (impact, water/salt corrosion, etc)
RETURNS MUST BE ACCOMPANIED BY:
* A copy of Original Receipt
Products found NOT defective after in-house testing at Shorai can only be returned to customers, at their expense for shipping.
The warranty is a pro-rated policy, divided into three periods from date of purchase. Coverage is as follows:
|Discount from RR Price||100%||50%||25%|
Customers are responsible for paying initial shipping charge to return batteries. Shorai Inc. will pay shipping on replacement batteries sent to customers, except those without copy of receipt.
Any merchandise in “new” condition which was originally purchased via the Shorai website may be returned to Shorai within 30 days of purchase. For “as new” returns to other sellers, please consult your seller for their terms.
Merchandise must be accompanied by a copy of the receipt or order number, and all original packaging in “new” condition.
Refunds will be granted less the actual original shipping cost if it was a “free shipping” item. A restocking fee may be assessed – or refund entirely refused – in case the product or packaging is damaged, depending on severity.